Return & Refund Policy
Please review Luxury Spa NY return & refund policy below.
Treatments & Packages
To avoid abuse of special discounting with treatment/service packages, refunds on remaining un-used treatments will be given only after applying the full standard price of used treatments. If for some reason you are not able to use an un-rendered, pre-paid service, you may do a one-time exchange of the unused portion toward other services.
Customers who have purchased our services from third parties (Groupon, LivingSocial, etc.) need to check the third party voucher for terms and conditions, as the terms or conditions of the deal/voucher will apply. Since third party entities are paid directly by the customer, Luxury Spa LLC cannot refund purchases made via a third party. However, notwithstanding the voucher terms of any third party, customers who are unsatisfied with the purchase, may redeem the remaining unused portion of the voucher for another service currently offered at Luxury Spa. Services that have already been rendered will not be redeemed again.
Treatments & Packages Expiration
All service packages and pre-paid treatments must be used within 1 year (365 days) of date of purchase or they will expire.
We are constantly striving to create an environment founded in excellence, quality, and most importantly – the safety of our customers. For this reason, we cannot accept skin care product returns (with exception to clear defects in packaging or product) once your purchase has been completed.
Gift certificates are non-refundable. We will, however, allow them to be transferred to another party.
Upon scheduling an appointment, patients may be asked to use a credit card to guarantee the appointment. You will not be charged a fee for your appointment however a $25 fee will be applied to your credit card should you cancel within less than 24 hours or fail to show up for your appointment. We also recommend that you schedule future appointments in advance to ensure your preferred time is available as nights and Saturdays are the most requested times. All booked appointments will be confirmed by our staff 1-2 days in advance.